Our products are made from natural butters and oils. With high temperatures, it is possible that your product will melt. If it does melt, just pop it in the refrigerator. The quality of the product will not change. Unfortunately, melting is natural and sometimes unavoidable due to the extremely high weather conditions. If the whipped butter melts, the whipped consistency may change. The volume may seem to have decreased because whipping increases the volume and density of the butters. Your product may even seem half full. Please know that every jar is filled to the top and to capacity. However, melting can change the appearance of the butters quantity size.
You can purchase insulated shipping and ice packs for an additional fee. If your product melts thereafter, we will replace it. If you do not purchase insulated shipping, we take no fault for a melted product. WE WILL NOT ISSUE REFUNDS FOR A MELTED PRODUCT OR REPLACE IT! Thank you for understanding!